Shipping policy

Effective date: September 6, 2026

This shipping policy explains how NUTRIVA LABS LLC ships orders placed through our online store at https://nutriva-labs.com. It applies to every order we accept.

Where orders ship from

All orders ship from our fulfillment center in the United States.

Shipping destinations

We currently ship to addresses within the United States only. We do not offer international shipping at this time, and orders with a shipping address outside the United States cannot be placed at checkout.

Processing time

Orders are processed within 1–2 business days after payment is confirmed. Business days are Monday through Friday, excluding US federal holidays. Orders placed on a weekend or holiday begin processing on the next business day. Processing time is separate from, and in addition to, carrier transit time.

Carriers and transit time

We ship with USPS or UPS. The carrier is selected based on the destination, the package, and the shipping option chosen at checkout. Typical transit time within the United States is 3–7 business days after the order leaves our fulfillment center. Transit times are carrier estimates and are not guaranteed.

Shipping costs

Shipping costs are calculated at checkout and displayed before you enter payment. If a free-shipping threshold applies to your order, it is also shown at checkout before payment. The amount shown at checkout is the amount charged; no additional shipping fees are added after purchase.

Order tracking

When your order ships, we send a shipping confirmation email with the tracking number to the email address provided at checkout. Tracking information may take up to 24 hours to update in the carrier's system after the package is scanned.

PO boxes

We deliver to PO boxes through USPS. If your shipping address is a PO box, select a USPS option at checkout. UPS does not deliver to PO boxes.

Address accuracy

You are responsible for providing a complete and accurate shipping address at checkout. We cannot change the address once the order has been handed to the carrier. If you notice an error, email info@nutriva-labs.com with your order number as soon as possible; if the order has not yet shipped, we will correct it. If a package is returned to us as undeliverable because of an address error, we will contact you to arrange reshipment.

Carrier delays

Once a package is handed to the carrier, delivery timing is controlled by the carrier. We are not responsible for delays caused by the carrier, weather, or other events outside our control. If your package is delayed well beyond the estimated transit time, contact us and we will work with the carrier to locate it.

Lost or damaged shipments

If tracking shows no movement for several days, or your package arrives damaged, email info@nutriva-labs.com with your order number and, for damaged items, photos of the packaging and contents. We reply within one business day and will work with the carrier to resolve the issue. Items that arrive damaged, defective, or incorrect are covered under our refund policy, and we pay any return shipping in those cases.

Contact

NUTRIVA LABS LLC · 30 N Gould St Ste R, Sheridan, Wyoming 82801, United States · +1 (917) 730-9620 · info@nutriva-labs.com

Support hours: Monday–Friday, 9:00–17:00 ET.