Nutriva Labs

Refund policy

Effective date: September 6, 2026

This Refund & Return Policy applies to every order placed with NUTRIVA LABS LLC through https://nutriva-labs.com. It explains when a product may be returned, how to request a refund, who pays for return shipping, and when and how refunds are issued. Nothing in this policy limits any rights you may have under applicable consumer protection law.

30-day money-back window

You may request a refund on any eligible product within 30 days of the delivery date shown in your carrier tracking. Requests received after this 30-day window are not eligible for a refund. Because we currently ship within the United States only, all deliveries and returns are handled domestically.

How to request a refund

  • Email info@nutriva-labs.com with your order number in the subject line or message body.
  • Briefly state the reason for the request and, if the item arrived damaged, defective or incorrect, attach photos (see below).
  • We reply within one business day. Our support hours are Monday through Friday, 9:00 to 17:00 ET.
  • If a return of the product is required, our reply will include step-by-step return instructions and the return address to use. Please do not ship anything back before receiving these instructions, as items sent to the wrong address cannot be processed.

Condition of returned items

Returned items must be in their original condition: unopened, unused and in the original packaging, with any seals intact. This requirement does not apply to items that arrived damaged, defective or incorrect. Because dietary supplements are consumable products, we cannot accept opened or partially used containers for return unless they fall under the damaged, defective or incorrect category.

Return shipping costs

  • Standard returns: return shipping is paid by the customer. We recommend using a tracked service, as we cannot issue a refund for a return that is not received.
  • Damaged, defective or incorrect items: NUTRIVA LABS LLC covers the return shipping cost. We will provide a prepaid label or reimburse the shipping charge, as described in our return instructions.
  • Restocking fee: none. We do not charge a restocking fee on any return.

Refund method and timing

Once your request is approved (and, where a return is required, once the returned item has been received and inspected), the refund is issued to the original payment method used at checkout. Refunds are processed within 10 business days after approval. Original shipping charges are refunded only when the item arrived damaged, defective or incorrect.

Damaged, defective or incorrect items

If your order arrives damaged, defective or contains the wrong item, please email info@nutriva-labs.com within 7 days of delivery. Include your order number and clear photos of the item, the packaging and, if applicable, the shipping label. Once we have reviewed the photos, we will arrange a replacement or a full refund, including any original shipping charges, at no cost to you. Our fulfillment center ships from the United States by USPS or UPS; we are not responsible for carrier delays, but we will work with you and the carrier to resolve any lost or damaged shipment.

Exceptions

  • Gift cards are non-refundable.
  • Downloadable products are non-refundable once access has been provided.

Late or missing refunds

If 10 business days have passed since we confirmed your refund and it has not appeared on your statement, first check with your bank or card issuer, as posting times vary between institutions. If the refund still cannot be located, email info@nutriva-labs.com with your order number and we will provide the transaction reference from Shopify Payments so your bank can trace it.

Order cancellations

Orders are processed within 1 to 2 business days. If you need to cancel, contact us as soon as possible with your order number. Once an order has shipped, it can no longer be cancelled, but it remains eligible for return under the 30-day window described above.

Contact

NUTRIVA LABS LLC · 30 N Gould St Ste R, Sheridan, Wyoming 82801, United States · +1 (917) 730-9620 · info@nutriva-labs.com

Support hours: Monday–Friday, 9:00–17:00 ET. This policy is governed by the laws of the State of Wyoming, United States, and may be updated from time to time; the effective date above indicates the current version.